Frequently Asked Questions
Everything you need to know about your BY JOHNNY shopping experience.
What is your return policy for full-priced items?
We offer returns for a refund or store credit on all full-priced items within 14 days of delivery, provided they are in original condition with all tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping usually arrives within 1-2 business days for metropolitan areas.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 5-10 business days via our global courier partners.
How can I find my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our styling team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse. Please contact our customer service team immediately, and we will do our best to accommodate changes before dispatch.