Returns & Exchanges
BY JOHNNY offers a streamlined return process for all full-priced items within 14 days of delivery, ensuring your shopping experience is as seamless as our designs. Please ensure garments are unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized postal drop-off point and keep your tracking number handy until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing